Hello,Here's a copy of the chat transcript you requested:Initial Question: Hello, I have some problems with my order. When I bought the Intel i7-8700, the box was sealed when it received the goods. The box only has heat dissipation and no chips. Order Shipped with UPS Tracking ID 1Z0W646F0316838267 Can you check it for me? Thank you
01:46 AM PDT Vendhan(Amazon): Hello, my name is Vendhan. I'm here to help you today.Hi Tan 01:47 AM PDT Vendhan: How was your day ?01:47 AM PDT Tan zhonghua: hi Vendhan01:47 AM PDT Vendhan: I understand your concern Tan. Just to be sure, may I please confirm if the item name is : Intel Core i7-8700K Desktop Processor 6 Cores up to 4.7GHz Turbo Unlocked LGA1151 300 Series 95W ? 01:47 AM PDT Tan zhonghua: yes01:47 AM PDT Vendhan: Just to be sure, there are missing items from the sealed package ?01:48 AM PDT Tan zhonghua: 是8700 不是8700KIt's 8700, not 8700K. 01:49 AM PDT Vendhan: Thank you Tan If it is not too much to ask, Can you kindly help me with your order ID please? 01:49 AM PDT Tan zhonghua: Tracking ID 1Z0W646F0316838267 01:50 AM PDT Vendhan: Thank you Tan Just to be sure, there are missing items from the sealed package ? 01:52 AM PDT Vendhan: Can I have your confirmation ?01:52 AM PDT Tan zhonghua: I'm not sure where I lost it. Can you check it for me?01:52 AM PDT Vendhan: A member of our concerned team will need to help you with this. Please hold while I transfer the chat. One of our representatives will assist you shortly.01:52 AM PDT Tazeen H(Amazon): Hello, my name is Tazeen H. Please give me a moment to review the previous correspondence.01:53 AM PDT Tan zhonghua: Thank you 01:53 AM PDT Tazeen H: Intel Core i7-8700K Desktop Processor 6 Cores up to 4.7GHz Turbo Unlocked LGA1151 300 Series 95W This item ?01:54 AM PDT Tan zhonghua: It's 8700 01:54 AM PDT Tazeen H: Intel BX80684I78700 8th Gen Core i7-8700 Processor This one?01:54 AM PDT Tan zhonghua: yes01:54 AM PDT Tazeen H: zhonghua, In this case I'll help you out with a free label.01:55 AM PDT Tazeen H: You can return the item to us for a full refund.01:56 AM PDT Tan zhonghua: No need. I haven't found out how to refund it to me.01:56 AM PDT Tazeen H: You do not wish to have a refund ?01:58 AM PDT Tan zhonghua: I didn't find out where the problem was. I couldn't ask for your refund.01:59 AM PDT Tazeen H: Do you wish to have a replacement ?02:00 AM PDT Tan zhonghua: UnwantedDon't need02:01 AM PDT Tazeen H: zhonghua, may I please know what do you need ?02:01 AM PDT Tan zhonghua: I just want to know what the problem is02:03 AM PDT Tazeen H: zhonghua, I would have contacted the carrier however the carrier is closed at this time.I will follow up with this contact the and will contact the carrier to check what actually happened.02:03 AM PDT Tan zhonghua: thank you02:03 AM PDT Tazeen H: As soon as I get any update will get back via email.02:04 AM PDT Tan zhonghua: yes02:04 AM PDT Tazeen H: Further, I would like to apologize for receiving the missing orders.I'll take this as a feedback about and forward it to the shipping department to prevent this from happening with your future orders.02:04 AM PDT Tan zhonghua: Thank you for your help02:05 AM PDT Tazeen H: You're most welcome.Are you all set or is there anything else I can assist you with today?02:05 AM PDT Tan zhonghua: No more questions, thank you02:05 AM PDT Tazeen H: It was a pleasure to assist you with this.If you have any other concerns, please do not hesitate to contact us.Have a great rest of your day.Please click ***END CHAT ***to close this window.02:06 AM PDT Tazeen H: :)
Thank you.Amazon.com
