“跟进客户”真的是90%的外贸人头痛点了吧
很多外贸人与其说是“跟进”不如说是“骚扰”
比如说：你的跟进的话术是:请问你有收到我之前发你的郵件了吗？
客户没有回，你又接着问：麻烦你看到回复一下….
这不是骚扰是什么？
跟进客户的逻辑思维我们要循序渐进！
1.样品切入
2.热销产品切入
3.产品优势切入
4.情感切入
5.赖子切入
把握好这几个点，真不怕客户不回复你
一、客户迟迟不下单
1. We would appreciate any response from you! Our team is always at your service!
对于您的任何回应，我们都会深感欣慰!我们的团队始终全心全意为您服务!
2.l have sent you an E-mail before, but l haven't received your reply yet. This leads me to guess that there may have been some problems in our business relationship, or that your schedule has been very busy recently
之前我已经给您发送了一封电子邮件，但至今仍未收到您的回复。这让我不得不猜测，可能是我们的业务关系中出现了一些问题，或者您最近的日程非常繁忙。
3.Recently,l noticed that many customers in your country have launched new purchasing plans, and you are one of our important customers. Therefore,l would like to confirm whether you have any new orders this year?
最近，我注意到你们国家的许多客户都启动了新的采购计划，而您也是我们的重要客户之一。因此，我想确认一下您今年是否有新的订单需求?
二、付款后跟进
1.l see that you are very interested in our products, but it seems that you have not placed an order yet. Any questions or concerns?l can provide you with more information or help.
我看到您对我们的产品非常感兴趣，但似乎还没有下单。是有什么问题或疑虑吗?我可以为您提供更多的信息或者帮助。
2. Thank you for your payment, which has been successfully processed and confirmed. Please wait patiently for us to arrange the shipment,you will receive the tracking information soon.
感谢您的付款，我们已经成功处理并确认。请耐心等待我们安排发货，您将会很快收到跟踪信息。
3. We have received your payment, thank you very much.Your order is being processed and we will provide you with the details once it is ready for shipment. lf you have any questions, please feel free to contact us.
我们已收到您的付款，非常感谢。您的订单正在被处理中，一旦准备好发货，我们将提供详细信息给您。如有任何疑问，欢迎随时与我们联系。
三、客户说不需要
1. Thank you very much for your update. in order to more accurately understand your needs, could you please share the reasons for your decision not to continue at this moment? Whether it is about products, prices or our services, we are happy to listen and improve.
非常感谢您的更新，为了更准确地理解您的需求，能否请您分享一下此刻决定不继续进行的原因呢?无论是关于产品、价格还是我们的服务，我们都乐于听取并改进。
2. Thank you for your feedback. We would like to know the reason why you do not place an order for the time being.Does the product feature, price, service, etc. not meet your expectations? Or is there anything else we can help you with?
感谢您的反馈，我们非常希望了解您暂时不下单的原因。是否产品特性、价格、服务等方面有不符合您期望的地方?或者还有其他我们能帮到您的吗？
很多外贸人与其说是“跟进”不如说是“骚扰”
比如说：你的跟进的话术是:请问你有收到我之前发你的郵件了吗？
客户没有回，你又接着问：麻烦你看到回复一下….
这不是骚扰是什么？
跟进客户的逻辑思维我们要循序渐进！
1.样品切入
2.热销产品切入
3.产品优势切入
4.情感切入
5.赖子切入
把握好这几个点，真不怕客户不回复你
一、客户迟迟不下单
1. We would appreciate any response from you! Our team is always at your service!
对于您的任何回应，我们都会深感欣慰!我们的团队始终全心全意为您服务!
2.l have sent you an E-mail before, but l haven't received your reply yet. This leads me to guess that there may have been some problems in our business relationship, or that your schedule has been very busy recently
之前我已经给您发送了一封电子邮件，但至今仍未收到您的回复。这让我不得不猜测，可能是我们的业务关系中出现了一些问题，或者您最近的日程非常繁忙。
3.Recently,l noticed that many customers in your country have launched new purchasing plans, and you are one of our important customers. Therefore,l would like to confirm whether you have any new orders this year?
最近，我注意到你们国家的许多客户都启动了新的采购计划，而您也是我们的重要客户之一。因此，我想确认一下您今年是否有新的订单需求?
二、付款后跟进
1.l see that you are very interested in our products, but it seems that you have not placed an order yet. Any questions or concerns?l can provide you with more information or help.
我看到您对我们的产品非常感兴趣，但似乎还没有下单。是有什么问题或疑虑吗?我可以为您提供更多的信息或者帮助。
2. Thank you for your payment, which has been successfully processed and confirmed. Please wait patiently for us to arrange the shipment,you will receive the tracking information soon.
感谢您的付款，我们已经成功处理并确认。请耐心等待我们安排发货，您将会很快收到跟踪信息。
3. We have received your payment, thank you very much.Your order is being processed and we will provide you with the details once it is ready for shipment. lf you have any questions, please feel free to contact us.
我们已收到您的付款，非常感谢。您的订单正在被处理中，一旦准备好发货，我们将提供详细信息给您。如有任何疑问，欢迎随时与我们联系。
三、客户说不需要
1. Thank you very much for your update. in order to more accurately understand your needs, could you please share the reasons for your decision not to continue at this moment? Whether it is about products, prices or our services, we are happy to listen and improve.
非常感谢您的更新，为了更准确地理解您的需求，能否请您分享一下此刻决定不继续进行的原因呢?无论是关于产品、价格还是我们的服务，我们都乐于听取并改进。
2. Thank you for your feedback. We would like to know the reason why you do not place an order for the time being.Does the product feature, price, service, etc. not meet your expectations? Or is there anything else we can help you with?
感谢您的反馈，我们非常希望了解您暂时不下单的原因。是否产品特性、价格、服务等方面有不符合您期望的地方?或者还有其他我们能帮到您的吗？
