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回复:尘白禁区客户端闪退、进不去游戏等西山居客户端报错排查手段

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点开始游戏读完条就黑屏,有什么头绪吗,显卡驱动最新


IP属地:广东75楼2024-07-13 02:21
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    我是不知道什么鬼原因,win是没有报错的,属实劝退


    IP属地:广东76楼2024-07-13 19:11
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      2025-10-11 22:48:58
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      重新安装了VC运行库,现在变成了以下这个,而不再是KERNELBASE.dll报错了,好烦啊
      <ExceptionModuleName>Game.exe</ExceptionModuleName><ExceptionCode>0xc0000005</ExceptionCode><ExceptionDescription>The thread attempts to read from or write to a virtual address for which it does not have access.</ExceptionDescription><ExceptionAddress>0X00000001409C90E1</ExceptionAddress><DumpFileName>C:\apps\Snow\cbjq\game\Game\Binaries\Win64\minidump\604d026c-4af4-491b-b46f-9f433ea2d659.dmp</DumpFileName><DumpKey>FA62EAA6273FEFD99B8A10A297DB683A</DumpKey><DumpGuid>9675d8a9-c0ac-41df-9edd-3f095bb7153c</DumpGuid><DumpType>native</DumpType><ExceptionTime>1720925952</ExceptionTime><TimeToFailure>176</TimeToFailure><ProcessName>Game.exe</ProcessName><ProcessInstance>1</ProcessInstance><ProcessMemUsed PagefileUsage="7519371264" WorkingSetSize="1506418688"/><ProcessMemPeak PagefileUsage="9441460224" WorkingSetSize="1710485504"/></Exception>


      IP属地:广东77楼2024-07-14 11:03
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        打活动boss本,已经每次都掉帧加死机,只能强制把主机主板电源移除才能正常开机
        ,我想问问啥原因,我检测了硬盘没坏道


        IP属地:安徽78楼2024-07-17 23:24
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          今天本来能正常启动游戏,刚打开直播姬和obs一开直播电脑就自动重启,不开直播后重试发现不是直播的问题,自从电脑重启后登陆账号数据可能没有了,输完手机号点下一步,画面卡死电脑又重启了,输代码也没找的问题。



          IP属地:北京来自Android客户端79楼2024-07-19 19:52
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            IP属地:北京来自Android客户端80楼2024-07-19 21:08
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              IP属地:北京来自Android客户端81楼2024-07-19 21:09
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                Windgb查看错误指向的方法
                可以结合Windows事件查看器,找到机器打开游戏重启或者蓝屏的报错时间点,然后查看dump日志,那么日志都是.dump格式,可以使用windgb来打开分析日志,下载地址:安装 WinDbg - Windows drivers | Microsoft Learn
                安装后,即可自动关联.dump格式的文件,双击打开,会加载一段时间,如图所示

                然后点击蓝色字眼!analyze -v即可自动化分析日志

                例如上述案例,结果分析出来和amd的芯片组相关驱动有关系,可以尝试重新安装amd的芯片组等驱动解决
                如果是其他报错,也可以通过搜索引擎查找看是什么软件或者驱动引起的


                IP属地:湖南82楼2024-07-22 10:54
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                  2025-10-11 22:42:58
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                  大佬这种什么情况啊,笔记本


                  IP属地:四川来自iPhone客户端83楼2024-07-22 18:05
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                    楼主,我重装驱动发现只能一时的游玩时间,时间只要稍微长一点就会开始死机重启


                    IP属地:安徽84楼2024-07-25 21:12
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                      请问这种弹窗咋回事,这两天联机结算和抽卡动画都出现,点确定就直接闪退,以前从没出现闪退情况


                      IP属地:广东来自iPhone客户端85楼2024-07-27 12:14
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                        楼主你好,我用西山居启动器下的游戏,结果很难用,我就保留了游戏,把启动器卸了
                        然后装回了旧版(腾讯?)启动器,结果旧版启动器,没法运行游戏,要我重新下载
                        大佬有办法解决吗?


                        IP属地:贵州86楼2024-07-29 20:26
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                          666


                          IP属地:河南来自Android客户端87楼2024-08-02 22:24
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                            楼主和吧友们能看一下这是什么故障吗
                            <?xml version="1.0" encoding="utf-8" ?>
                            <CrashReporter Project="d4623e10">
                            <Exception>
                            <ExceptionModuleName>KERNELBASE.dll</ExceptionModuleName>
                            <ExceptionCode>0x8000</ExceptionCode>
                            <ExceptionDescription></ExceptionDescription>
                            <ExceptionAddress>0X00007FFAA33DB699</ExceptionAddress>
                            <DumpFileName>H:\GAME\SeasunCBJQos\Game\cbjq\Game\Game\Binaries\Win64\minidump\c0f23f57-12a2-485f-83bb-d97bd12c0c3d.dmp</DumpFileName>
                            <DumpKey>12F2A1C833D44016C8F78AC11AC47F49</DumpKey>
                            <DumpGuid>44b51aa3-042a-4653-ab41-41de42d9a94d</DumpGuid>
                            <DumpType>native</DumpType>
                            <ExceptionTime>1723212736</ExceptionTime>
                            <TimeToFailure>245</TimeToFailure>
                            <ProcessName>Game.exe</ProcessName>
                            <ProcessInstance>1</ProcessInstance>
                            <ProcessMemUsed PagefileUsage="6513033216" WorkingSetSize="2525519872" />
                            <ProcessMemPeak PagefileUsage="6681280512" WorkingSetSize="2885906432" />
                            </Exception>
                            <ScriptException>
                            <ErrorTitle></ErrorTitle>
                            <StackTrace></StackTrace>
                            <ScriptLanguage></ScriptLanguage>
                            </ScriptException>
                            <Product>
                            <ProductName>Game-Win64-Shipping.exe</ProductName>
                            <ProductVersion>2.0.0.191</ProductVersion>
                            <ProductVersionEx></ProductVersionEx>
                            <ProductThreadType></ProductThreadType>
                            <ProductBitType></ProductBitType>
                            </Product>
                            <Machine>
                            <IP></IP>
                            <UUID>E8207B35F3AD5E4C3CB5751E84ED036D+64-79-F0-74-44-B0&amp;00-25-47-00-</UUID>
                            <NewUUID>883c8a61-8825-4397-9dc2-6e0ef7e572f1</NewUUID>
                            <OS>Microsoft Windows 10 Chinese (Simplified) Version 19045</OS>
                            <UserLanguage>0x804</UserLanguage>
                            <Processor>Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz</Processor>
                            <MachineType>Laptop</MachineType>
                            <ExeFileFullPath>H:\GAME\SeasunCBJQos\Game\cbjq\Game\Game\Binaries\Win64</ExeFileFullPath>
                            <PhysMemory TotalMemory="8589934592" AvailMemory="1005838336" />
                            <Pagefile TotalMemory="23984914432" AvailMemory="9465769984" />
                            <VideoCardInfo>
                            <VideoCardDescription>Intel(R) UHD Graphics</VideoCardDescription>
                            <VideoCardDriver>igdumdim64.dll</VideoCardDriver>
                            <VideoDriverVersion>27.20.100.8984</VideoDriverVersion>
                            <VideoCardMemory TotalMemory="4294901760" AvailMemory="4286607360" />
                            </VideoCardInfo>
                            <DisplaysInfo>
                            <DisplayInfo DisplayName="\\.\DISPLAY1" DisplayString="Intel(R) UHD Graphics" PelsWidth="1920" PelsHeight="1080" />
                            </DisplaysInfo>
                            <DisksInfo />
                            </Machine>
                            <CrasheyeData>
                            <IsBeta></IsBeta>
                            <UserIdentifier>25460476</UserIdentifier>
                            <ExtraDatas>
                            <ExtraData Key="Main" Value="1723212516" />
                            <ExtraData Key="SetUp" Value="1723212518" />
                            <ExtraData Key="SetUp" Value="1723212671" />
                            <ExtraData Key="MessageTip" Value="1723212690" />
                            <ExtraData Key="Dungeons" Value="1723212692" />
                            <ExtraData Key="Connection" Value="1723212692" />
                            <ExtraData Key="Chapter" Value="1723212694" />
                            <ExtraData Key="DungeonsMode" Value="1723212694" />
                            <ExtraData Key="Level" Value="1723212695" />
                            <ExtraData Key="Guide" Value="1723212695" />
                            <ExtraData Key="Formation" Value="1723212698" />
                            <ExtraData Key="Connection" Value="1723212700" />
                            <ExtraData Key="Fight" Value="1723212715" />
                            <ExtraData Key="CrashStackTrace:" Value="KERNELBASE.dll+0x3b699,Game.exe+0x218bba7,Game.exe+0x218c8bf,Game.exe+0x21384ed,Game.exe+0x25384af,Game.exe+0x251ea42,Game.exe+0x252db91,Game.exe+0x29b4320,Game.exe+0x29d1766,Game.exe+0x29d7dd4" />
                            </ExtraDatas>
                            </CrasheyeData>
                            <Modules>


                            IP属地:安徽88楼2024-08-09 22:18
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                              2025-10-11 22:36:58
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                              b服用了启动代码之后怎么是官服的登录界面呀


                              IP属地:江苏89楼2024-08-24 18:34
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