Dear xxxx, Thank you for your email. I regret to tell you that the Asphalt 9 game does not support the possibility to synchronize progress between different platforms. Thus you won’t be able to transfer or synchronize your data between devices running on different platforms (Android/iOS/Windows). Though, we do have a possibility to perform this kind of a transfer on our end as a one-time exception. Still, in this case you'll face the following consequences: As soon as we transfer your game data to the new device, we'll reset your game progress on the old device. So, you will never be able to play with this game account on your old device any more. You'll lose the whole platform related progress on your new device, which is the following: - Time-limited events, all Special events and Multiplayer progress ; - Club progress. You'll need to create a new club with players on the new platform you are moving to. If you are a leader of the club, what we recommend is that you leave your current club beforehand and appoint one of your best club members as a leader, so that your club can exist without you. Unfortunately, it’s technically impossible to transfer all the mentioned above things to another platform. Though we will be able to restore your Season Pass progress and MP bonus pass, if any. If you accept all mentioned conditions, please create a new request to Customer Care from in-game directly on your second device, following the requirements below: - your request must be created from the same e-mail address you used for the current one; - in case you ever made in game purchases for real money, the request should be created from the e-mail address linked to those purchases. - attach several purchase receipts where the date and e-mail address are visible and indicate the current ticket id in your reply. All these details will help us to make the process secure and to guarantee you a safe account transfer. Kindly note that this procedure is limited to once a
Hello , Zero Thank you for your patience. I transferred your game account to your Windows device. Your Android account will be blocked Please close the game and re-open it with a Wi-Fi connection enabled on your Windows device. The game progress should be transferred. Please let me know if you have any other questions. Kind regards, Val