Hello,
We believe that an unauthorized party may have accessed your account. To protect your information, we have:
-- Disabled the password to your account.
-- Reversed any changes made by this party.
-- Canceled any pending orders.
You will need to reset your password when you return to our site. To reset your password, click "Your Account" at the top of any page on Amazon.com. On the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.
After you enter your email or mobile phone number, you will receive an email containing a personalized link. Click the link from the email and follow the directions provided.
Your new password will be effective immediately.
You will also need to:
-- Re-enter your complete credit or debit card number the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You may need to update them.
If you have any trouble resetting your password, call Customer Service at:
Customers within U.S. and Canada: 1-866-216-1072
International customers: 1-206-266-2992
We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").
To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.
Sincerely,
Account Specialist
http://www.amazon.com
收了我的预付款1美元，现在订单都没了，预付款怎么办？
We believe that an unauthorized party may have accessed your account. To protect your information, we have:
-- Disabled the password to your account.
-- Reversed any changes made by this party.
-- Canceled any pending orders.
You will need to reset your password when you return to our site. To reset your password, click "Your Account" at the top of any page on Amazon.com. On the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.
After you enter your email or mobile phone number, you will receive an email containing a personalized link. Click the link from the email and follow the directions provided.
Your new password will be effective immediately.
You will also need to:
-- Re-enter your complete credit or debit card number the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You may need to update them.
If you have any trouble resetting your password, call Customer Service at:
Customers within U.S. and Canada: 1-866-216-1072
International customers: 1-206-266-2992
We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").
To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.
Sincerely,
Account Specialist
http://www.amazon.com
收了我的预付款1美元，现在订单都没了，预付款怎么办？
