When Assault Teams seem to behave erroneously, this needs to be treated like a bug report.
Support cannot investigate bugs on the Strategy map; this is a task for our QA department, and they get reports from the Bug Hunters.
What QA needs in order to identify anomalies in the Strategy games is a *precise timestamp*, found in the game's Flash debug data.
The Strategy game generates enormous amounts of data, so the only way to pinpoint an event is to grab that debug data and send it to the Bug Hunters.
If this happens again, please do the following:
1. As soon as the battle ends, type the word "debugwindow".
You don't have to write it anywhere specific, just typing that word in a Flash application will run the debug mode and you will start collecting some information.
2. Once the debug window appears, click "Sv" ("Save to Clipboard") in the top-right corner.
3. Then open a text editor and paste the contents of your clipboard into it, and save the file as "名字_Flash-debug".
4. Go to this Forum to report the issue: https://heroesandgenerals.com/forums/forum/1145167/
5. Please include the *names* of all affected Assault Teams.
We understand that this issue has been frustrating for you, so we are giving you a voucher for 24 hours of Veteran Membership.
Support cannot investigate bugs on the Strategy map; this is a task for our QA department, and they get reports from the Bug Hunters.
What QA needs in order to identify anomalies in the Strategy games is a *precise timestamp*, found in the game's Flash debug data.
The Strategy game generates enormous amounts of data, so the only way to pinpoint an event is to grab that debug data and send it to the Bug Hunters.
If this happens again, please do the following:
1. As soon as the battle ends, type the word "debugwindow".
You don't have to write it anywhere specific, just typing that word in a Flash application will run the debug mode and you will start collecting some information.
2. Once the debug window appears, click "Sv" ("Save to Clipboard") in the top-right corner.
3. Then open a text editor and paste the contents of your clipboard into it, and save the file as "名字_Flash-debug".
4. Go to this Forum to report the issue: https://heroesandgenerals.com/forums/forum/1145167/
5. Please include the *names* of all affected Assault Teams.
We understand that this issue has been frustrating for you, so we are giving you a voucher for 24 hours of Veteran Membership.
