Dear,
Thank you for contacting iTunes Store Support. This isDianne, and I'll be handling your request today.
I reviewed your concern and I am sorry to hear that youare having issue with the App "逆转三国" as there are some bugs orcheating behavior happened。 I apologizefor any inconvenience you've experienced with this issue. I can certainlyappreciate how eager you must be to have this issue addressed, and I would bemore than happy to look into this for you.
Ray, under the circumstances, I've determined that arefund is appropriate. I have reversed the charges made within 90 days. Inseven to ten business days, a credit of 14,188 HKD should be posted to thecredit card that appears on the receipt for those purchases.
Also, I strongly suggest not to purchase any In-Apps fromthis game until the issue gets resolved with the App developer.
Important: Mention of third-party websites and productsis for informational purposes only and constitutes neither an endorsement nor arecommendation. Apple assumes no responsibility with regard to the selection,performance, or use of information or products found at third-party websites.Apple provides this only as a convenience to our users. Apple has not testedthe information found on these sites and makes no representations regarding itsaccuracy or reliability. There are risks inherent in the use of any informationor products found on the Internet, and Apple assumes no responsibility in thisregard. Please understand that a third-party site is independent from Apple andthat Apple has no control over the content on that website.
I sincerely hope that I have addressed this issue to yoursatisfaction. Apple wants your iTunes Store experience to be as enjoyable aspossible. If you have any further questions or concerns, feel free to reply tothis email, and I'll certainly handle them right away. Have yourself afantastic day!
Sincerely,
Thank you for contacting iTunes Store Support. This isDianne, and I'll be handling your request today.
I reviewed your concern and I am sorry to hear that youare having issue with the App "逆转三国" as there are some bugs orcheating behavior happened。 I apologizefor any inconvenience you've experienced with this issue. I can certainlyappreciate how eager you must be to have this issue addressed, and I would bemore than happy to look into this for you.
Ray, under the circumstances, I've determined that arefund is appropriate. I have reversed the charges made within 90 days. Inseven to ten business days, a credit of 14,188 HKD should be posted to thecredit card that appears on the receipt for those purchases.
Also, I strongly suggest not to purchase any In-Apps fromthis game until the issue gets resolved with the App developer.
Important: Mention of third-party websites and productsis for informational purposes only and constitutes neither an endorsement nor arecommendation. Apple assumes no responsibility with regard to the selection,performance, or use of information or products found at third-party websites.Apple provides this only as a convenience to our users. Apple has not testedthe information found on these sites and makes no representations regarding itsaccuracy or reliability. There are risks inherent in the use of any informationor products found on the Internet, and Apple assumes no responsibility in thisregard. Please understand that a third-party site is independent from Apple andthat Apple has no control over the content on that website.
I sincerely hope that I have addressed this issue to yoursatisfaction. Apple wants your iTunes Store experience to be as enjoyable aspossible. If you have any further questions or concerns, feel free to reply tothis email, and I'll certainly handle them right away. Have yourself afantastic day!
Sincerely,
